FREQUENTLY ASKED QUESTIONS

Water resistance is rated by line. Our tactical and aviation watches — Revolution, the MOD modular system, and Aviateur — are rated to 100M (10 ATM), which covers rain, hand-washing, showering, and surface swimming. The Diver line is purpose-built for the water and rated to 200M. Officially licensed collaboration (IP) watches vary by edition, and some entry digital or quartz pieces carry a lower rating or none at all, so always check the individual product page. For scuba diving, choose The Diver. Water resistance can weaken over time, so we recommend an annual crown-and-seal check if you wear your watch in water regularly.

Yes. Our MOD modular system lets you choose the case, ring, dial, bezel, and strap to build your own watch across 41mm, 42mm, 44mm, and 47mm chassis. Accessories are cross-compatible within the same case size. Each build is assembled, movement-tested on a timegrapher, and pressure-tested before it ships, and custom engraving is available.

The Revolution series is the usual choice for tactical professionals: a Seiko or Miyota automatic movement, 100M water resistance, a luminous dial, and a rugged square pilot case. The automatic build removes any dependence on a battery in the field. If you need a greater depth rating, choose The Diver (200M). For a slimmer or quartz alternative, the Aviateur and Revolution quartz models offer comparable durability.

You can easily download the digital user manual for your watch by visiting our official Instruction Manuals page

Yes. Choose a guide from our Printable Watch Size Guides, print it at 100% (Actual Size), and place the cutout on your wrist to preview the case size.
Please note that your new watch will always appear slightly larger than the template due to the housing thickness.

Infantry® sells direct to consumers, which removes the distributor and retail markups that traditional brands add. Our founder, Jason Wai, spent years working inside more than 300 watch factories and built direct sourcing relationships, so premium components reach you at close to manufacturer pricing. The model is proven by more than one million watches sold across 40+ countries. Prices start from $99.

These are timepieces produced under official license with partners including Transformers, Peanuts & Snoopy, Kamen Rider, One Piece, Monopoly, and Robotech. They form a distinct, collector-focused category that sits apart from our core tactical and aviation lines, and they range from affordable digital and chronograph quartz pieces to premium automatic collector editions.

Yes. Every collaboration watch is produced under official license with the rights holder — these are authentic, fully authorised crossover timepieces, not unofficial tributes. Many are limited production runs, and once an edition sells out it is generally not reissued.

We accept a range of payment methods, including credit and debit cards, PayPal, bank transfers, and other secure online payment options. You can choose your preferred method at checkout.

We protect your data with SSL encryption, firewall protection, secure payment processing, and strict data-handling policies, supported by regular security audits, user authentication, and ongoing software updates.

If you would like to cancel your order, please email our customer support team at support@infantryco.com with your Order ID as soon as possible. Orders can only be cancelled before they have shipped. Please note that a 10% service fee will be deducted from the refund to cover payment processing and handling costs.

International orders may be subject to customs duties, taxes, and import fees charged by your country's customs authorities. These charges are the recipient's responsibility and are not included in the product price or shipping cost. For details on the fees that may apply, please check with your local customs office.

You can reach our customer support team by email at support@infantryco.com, or via live chat on the product page during our business hours. We aim to respond to every enquiry promptly and to help with any question or concern you may have.

Yes. We run promotions, discounts, and special offers on selected products from time to time. Sign up for our newsletter or follow us on social media to stay up to date with our latest deals.

Yes, we ship internationally to most countries worldwide. Shipping costs and delivery times vary by destination. Please see our Shipping page for full details.

Once your order has shipped, you will receive a tracking number by email. You can use it to follow your package's status and location through our website or the courier's tracking portal.

Standard shipping typically takes 5 to 10 days, depending on your location and the shipping method selected. Occasionally, unforeseen circumstances or customs clearance may cause delays. Either way, we will do everything we can to get your order to you as quickly as possible.

Our return and exchange policy runs for 30 days from the date you receive your item. Orders returned after this period do not qualify for a refund or exchange and may be sent back to the customer at their expense. The item must be dispatched within 30 days, with proof of postage. To qualify for a return, items must be unopened, unused, undamaged, and accompanied by proof of purchase.

If a return does not qualify for free return, a service fee of 20% of the order value will be deducted.

To start a return, email support@infantryco.com with the subject line 'Returns', and include your order number, name, and reason for return. We will then send instructions on where to ship the returned items.

We recommend keeping proof of postage to avoid any "lost package" disputes. Please note that customers are responsible for return shipping costs. Once we receive and inspect the returned item, you will get a confirmation email with the refund status. If approved, the refund will be processed promptly and credited to your original payment method.

We're sorry for the inconvenience. Please email our customer support team at support@infantryco.com with your Order ID within 7 days of receiving the item, along with details and photos of the defect. We will arrange a replacement or refund in line with our return policy. Your satisfaction is our priority.

For one year from the date of purchase, we provide free repair and adjustment service for any defects, subject to the conditions below and provided the watch has been used correctly as directed in its instruction booklet.

The warranty does not cover:

1. Faults or damage caused by accidents or improper use.

2. Scratches or grime from normal wear (case, straps, and crown).

3. Damage caused by natural disasters or other acts of nature, including fire, flood, or earthquake.

4. Claims without a valid warranty card showing the date of purchase.